We are currently assisting a leading chartered insurance broker, who have recently gone through some exciting changes which has opened up a great opportunity in their Doncaster office for a Scheme Account Handler.
This fantastic opportunity allows you to work in a fast-paced, forward-thinking environment, providing tailored insurance solutions to commercial clients.
Key Duties:
- Assist in responding to client queries promptly and professionally, ensuring high levels of customer service
- Help support strong relationships with clients, addressing their insurance needs and identifying opportunities to enhance their coverage
- Process new business, renewals, endorsements, and cancellations while maintaining accurate client records in line with company policies and procedures
- Liaising with insurers to ensure policies meet client needs and secure favourable terms where possible
- Support the team in ensuring all activities comply with FCA regulations and company compliance standards, staying informed on regulatory changes
- Work closely with Account Executives and colleagues to ensure smooth and effective client support, sharing knowledge and best practices to enhance service delivery
Experience:
- Previous experience in an administrative or support role, ideally within the insurance sector or a related specialism
- A basic understanding of commercial insurance products and markets
- Proficiency in using office software and the ability to learn client management systems
- Awareness of compliance responsibilities, including FCA regulations and industry standards
- Strong organisational and time-management skills to handle multiple tasks efficiently
- Attention to detail to ensure accuracy in documentation and reporting
- Excellent verbal and written communication skills for effective interaction with clients, insurers, and colleagues
- Ability to anticipate potential issues and offer solutions
- Strong analytical skills to assist in the renewal process and other administrative tasks
- Progress towards or completion of relevant insurance qualifications (e.g., CII Certificate in Insurance) or be prepared to ascertain this with support from the business
- Experience with Acturis is desirable, however full training will be provided
On offer is the opportunity to step into commercial insurance with a broker who have a proven track record for developing and progressing their employees personally and professionally. Along with this is a salary up to £30,000, 27 days holiday, pension, life assurance at four times salary, medical scheme, hybrid working with 2 days from home and support for professional qualifications.